FAQs

FAQs For Weight Loss Products:
  

1. Q: Can I take slimming capsules with prescription or over-the counter medicines?
A. We suggest you lose weight under a healthy condition. If you don't feel good, do not take the capsules. For example, if you have caught a cold, your body resistance is weak. Taking slimming capsules in this case might make you feel extremely uncomfortable. Furthermore, if the ingredients in the medicine you're taking have a conflict with the ingredients in the slimming capsules, the weight loss effect will be reduced and the expected slimming effect can't be achieved. 
  
2. Q: In the process of taking your pills, why do phenomena such as thirst, dry mouth and constipation arise?
A. It's very normal to feel thirsty at the very beginning, because acetylcholine can increase the excretion of saliva. However the increase of Norepinephrine will reduce the function of acetylcholine, and reduce the excretion of saliva. So, if not provided with abundant water, it will lead to excessive thirst, then difficulty in bowel movement. Also, satiety caused by the functional herbs reduces the appetite, so it leads to constipation. It is highly recommended to drink plenty of water and eat fruits and vegetables.
  
3. Q: Why is the effect of taking the second box not as impressive as the first one?
A. Most of the fat cells are burnt off in the first few weeks, so that by the second month there is less excess fat to be lost. By the end of the second month, the more recently accumulated fat cells are mostly gone, and the longer term fat cells are in the process of being eliminated. 

  
4. Q: Do I need a prescription to use these products?
A. No,you do not. Because they are all natural supplements, there is no need to obtain a prescription. But you do need to monitor any side effects you may have and use only the recommend dosage. Most people in good health should be fine. If you're currently on any medication, always ask your doctor about starting any new over the counter products.
 
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FAQs For Payment & Shipping:

1. Q: When will I receive my order?
A. After we clear your payment, we will ship within 24-48 hours and send you the tracking number before long after that. It usually takes 6-18 days to your address.
  
2. Q: Do you offer a money back guarantee?
A. You may return any bottled products which are sealed and unopened, within 14 days, for a full refund of your purchase price less shipping. In case of returning goods, please send us an email with your name, order number, product name, and the problem you have with the product. We are not accepting any returns without these information. Shipping charges are not refundable.
  

3. Q: Is your website secure? I don't like putting my credit card information on the internet.

A. Yes,of course.Our highly secure website uses the latest encryption technology to keep your personal information private and completely confidential.
 
We are using online processing system which accepts the credit cards payment.
All credit card details are processed in a top secure environment with 128 bit SSL encryption mechanisms to protect your online transmission.
 
4. Q: What form of payments do you accept?
A. We accept Credit Card ( Visa & Mastercard) online; If you want to pay by other methods,please email us.

5. Q: Why I can not pay successfully by Credit card?
A. 
There are different reasons for declines:
1). The billing information is not matched with the card 
2). The IP address you present when buying is different from the country the billing address recorded. For example, if you are buying from Asia, but using  a card from US.Then,the payment will be declined. 
3). Your chargeback record exceeds our standard. 
4). You submit over 2 payment within 24 hours by the same card 
5). Your billing information is in our block list. 

6. Q: Sometimes,Why is the total charge amount more than the cart total price when I pay through Credit Card?
A. 
When your money was transfered between different Transnational banks,it possibly causes the conversion fee such as Currency conversion, exchange rate difference and handling fee,as are charged by Intermediate bank. For your order, if it goes through, we will only charge the cart total amount. Never charge extra fee.
   
     
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